I have CCTV Closed Circuit Television for 1 year now. I bought from online marketplace about $5 USD ,cheap CCTV but powerfull for using at my house. I buy this CCTV because i need this V380 Pro cctv to watch or monitor my house with realtime CCTV and easy instalation. With v380 pro,i chose this and very easy to setting just like a lamp.
V380 Pro has the apps you can easily install on your Android or Ihpone ,but the downside of this software has bug or error code when you use for more 1 devices. Based on my experience, when i instal this application 2 devices ,i got error can not login or sign in . The application make me to re register again and again.
This error bug make people frustation. So this is my analysis about error app of v380 pro based on my experience.
First,you can not instal the application for more than 1 device.
Two,just install this v380 pro only for 1 device with your wifi router or modem.
Three,don't share this login account to another device,just use 1 device
Four,before you using this device update the application from Google Playstore or IOS Store
Five,never using public wifi,because this v380 pro can not use wifi public like hotel wifi or another public hotspot.
One of the most frustrating experiences for smart home owners is being locked out of their own security system. The "Username or Password Error" on the V380 Pro app is a common hurdle, but it is usually easy to fix with the right steps. Whether you've forgotten your credentials or the app is acting up, this guide will help you regain control of your camera.
Understanding the Root Cause
Before diving into the fix, it’s helpful to understand why this happens. Usually, it falls into three categories:
Default Credential Confusion: Many users forget that the "Device Password" is different from the "App Account Password."
Firmware Glitches: Occasionally, a forced update can de-sync your local login data.
Account Lockout: Multiple failed attempts might temporarily freeze your access for security reasons.
Step-by-Step Solutions
1. Distinguish Between Account and Device Password
The V380 Pro ecosystem uses two layers of security:
App Account: Used to log into the app itself (usually an email or phone number).
Device Password: Set specifically for each camera. If you are seeing the error while trying to view a live feed, it is likely the Device Password that is incorrect.
2. Perform a Hard Reset
If you cannot remember the device password, a physical reset is the most reliable solution.
Locate the Reset Button on your camera (usually near the SD card slot or on a tail-wire).
Press and hold the button for about 10 seconds while the device is powered on.
The camera will provide a voice prompt: "Reset successful" or "Restore factory settings."
Important: Once reset, the camera will return to its default state with no password.
3. Re-configuring the Camera
After the reset, open your V380 Pro app:
Click the "+" icon to add a new device.
Select "WiFi Smart Camera" and follow the AP hotspot connection steps.
When prompted, set a new password immediately. Ensure it is at least 6–12 characters and includes both letters and numbers.
Advanced Troubleshooting: What if it Still Fails?
Sometimes, the error persists even after a reset. Here is what to check:
Clear App Cache: Go to your phone settings > Apps > V380 Pro > Storage > Clear Cache. This removes "sticky" data that might be resending old passwords.
Check Region Settings: Ensure the region selected in your app (e.g., Asia, Europe, North America) matches the region where you registered your account.
Update the Firmware: If you can access the settings menu but get errors during live view, check for a firmware update. Manufacturers often release patches for login bugs.
Frequently Asked Questions (FAQ)
Q: What is the default password for V380 Pro?
A: Out of the box, most V380 cameras do not have a default password. The app will force you to create one during the initial setup. If it asks for one and you haven't set it, try leaving the field blank.
Q: Can I recover my password via email?
A: Yes, for your App Account, use the "Forgot Password" link on the login screen. However, for the Camera/Device Password, there is no recovery option; you must perform a physical reset for security reasons.
Q: Why does it say "User Not Found"?
A: This usually means there is a typo in your email/phone number or you are logged into the wrong regional server.
Security Best Practices for Your CCTV
To avoid going through this process again, follow these simple tips:
Use a Password Manager: Store your device passwords in a secure digital vault.
Don't Use Default Names: Change the username from "admin" to something unique if the device allows it.
Regular Reboots: Restart your camera once a month via the app to clear the internal memory and maintain a stable connection.
Regaining access to your V380 Pro camera doesn't have to be a headache. By understanding the difference between your account and your device, and knowing how to perform a proper hard reset, you can ensure your home stays protected without the technical stress.
So,if your application v380 pro on your mobile phone still error you need remove or uninstall the app from another device and just using for 1 device and with 1 account. Good luck and that's it the tutorial about how to fix v380 pro cctv username and password error applications
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